![]() Inbound attachments refer to attachments that customers send to agents, and outbound attachments refer to attachments that agents send to customers. You can enable file attachments on the General settings tab of a channel so that customers and agents can send files as attachments. Also, the number of actions supported varies by channel. Suggested actions are supported fully with the exception that some channels might limit the number of actions allowed. The size limit includes metadata like timestamps and tags. The message size must be less than or equal to 28 KB in all messaging channels. The Apple Messages for Business, Google's Business Messages, SMS, WhatsApp, and WeChat social channels don't support any cards listed in the preceding table.įor more information, see the following article: Send and Receive Media with WhatsApp Messaging on Twilio Adaptive card elements like text block and images are also supported across channels. Media or audio card and date input elements for adaptive cards are only supported in Live chat channels. For example, the markdown element isn't supported in live chat, whereas, it's supported in LINE. The markdown element for adaptive cards is partially supported across all chat channels. □: Card is converted to unformatted text, links might not be active, images might not be displayed, or media might not work. ✔*: Card elements are supported in the Webchat version of custom channel that uses Direct Line, but not in the Android version. The number of actions allowed on each card might be limited that varies by channel. ✔: Supported card is supported fully with the exception that some channels support a subset of the card actions. We recommend that you use the information in the table as a base reference, and test each of your cards in the required channels. The support categories are intentionally broad because many possible combinations of cards, features, and channels are applicable. The following table lists the rich cards that are supported across different channels when you're using bots. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages. ![]() An additional license is required to access Omnichannel for Customer Service. Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.
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